Frequently Asked Questions
Everything you need to know about shopping with Dukanty
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital wallets like Apple Pay and PayPal for your convenience.
How long does shipping take?
Standard shipping usually takes 3-5 business days. Express shipping options are available at checkout if you need your order delivered within 1-2 business days.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange. Please contact our support team to initiate a return.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Dukanty ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are the products on Dukanty authentic?
Absolutely. We pride ourselves on sourcing high-quality, 100% authentic products directly from reputable manufacturers and authorized distributors.